3.8x
Reply-rate vs cold
AI Sales Automation
AI That Closes Deals. Built Into Your CRM.
Most CRMs are dumb databases with a Send button. ShipScout's CRM AI reads each buyer's import history from live customs data and writes the email a senior export manager would write, in your voice.
AI sales automation
See it in the platform
CRM AI, live in your workspace
Auto-drafted outreach grounded in real shipment history, with one-click sending across email, LinkedIn, Instagram, Facebook and WhatsApp from a single panel.
What it does
A CRM that already knows your buyer
Open any contact in ShipScout CRM AI. Before you type a single word, the system has already pulled the buyer's last 24 months of customs filings, their top 5 suppliers, their average shipment value, the HS codes they import most, the ports they receive at, and the seasonal rhythm of their purchases. It then drafts an outreach email tailored to that exact pattern.
That is the difference between ShipScout's AI layer and the AI bolt-ons you see on Salesforce, HubSpot or Pipedrive: our AI is grounded in real shipment data, rather than whatever prompt you happen to give it. When the AI says "your buyer Al Mansoori Trading LLC imported 412 MT of basmati rice from Punjab between Q2 and Q3 2025", it is citing a customs filing, not inventing one.
11.3B+
Records grounding the AI
150+
Countries covered
~12s
Per draft generation
How it works
Five AI capabilities, one CRM
Auto-Drafted Outreach
Click "Draft email" and the AI writes a 90-word pitch citing the buyer's actual product mix, origin preferences, and last shipment date. You edit one sentence and hit send.
Lead Scoring 0-100
Every contact gets an intent score based on shipment recency, volume growth, supplier churn, and product-fit signals. Sort your pipeline by who is most likely to buy this quarter.
Smart Follow-Up Reminders
The AI watches your reply patterns and the buyer's behavior. It nudges you on the day that suits the account, rather than a fixed +3-day rule.
AI Buyer Summaries
One-paragraph executive brief on every contact. Pulls from customs filings, business registers, LinkedIn public data, and recent FTA / trade-policy news affecting their sector.
Reply Sentiment Detection
The moment a buyer replies, the AI scores tone (interested / neutral / cold / objection). High-intent replies surface to the top of your inbox automatically.
Multi-Language Drafts
Buyer is in Mexico? Draft in Spanish. Vietnam? Vietnamese. The AI auto-detects native business language and matches local etiquette norms.
Why it's different
Grounded AI, not generic AI
Three things separate ShipScout CRM AI from an OpenAI plugin pasted onto a generic CRM:
- Live customs grounding. Every draft references the buyer's real shipment records: bill-of-lading data, HS codes, declared values and ports.
- Trade-context awareness. The model is fine-tuned to understand Incoterms, LC vs TT payment terms, container types, FTA preferences, and buyer-supplier history patterns.
- News-aware enrichment. News API feeds (Reuters, Bloomberg, Kraken signals, FTA bulletins) ride alongside customs data so the AI can reference "the new India-UAE CEPA tariff cut on HS 1006" in the same email body.
Real example
Exporter "Spice Origins Pvt Ltd" (Cochin, India) connects ShipScout. The CRM ingests their existing 1,400 contacts. Within 6 hours:
- 312 contacts re-scored as "high intent" because their last spice import was 30+ days ago and their seasonal pattern says they re-order now.
- 89 contacts flagged as "supplier churn", meaning they recently dropped their previous supplier (the bill-of-lading link broke).
- AI drafts 312 personalised emails, each citing the buyer's specific spice mix (cardamom MT, black-pepper grade, turmeric origin).
- After review, 280 emails ship. Reply rate: 21.4% vs the team's previous 5.6% on hand-written outreach.
Stop typing emails. Start closing deals.
Book a demo and we'll connect your existing pipeline so you can watch ShipScout CRM AI score and draft outreach to your real contacts, in under 15 minutes.
Stop typing emails. Start closing deals.
Connect your existing pipeline and watch ShipScout CRM AI score and draft outreach to your real contacts, in under 15 minutes.